Welcome to www.relayspec.com. At Relay Specialties, the protection of your privacy and your personal information is managed with great regard. The text that follows will inform you on how we collect, use and manage the information at our site.
Each time you visit Relay Specialties website, our server automatically recognizes and logs your IP address. An IP address is basically the address of the computer making a request to our web server. No personal information or detail is obtained in this data interchange—a visitor's browser is not designed to provide this information.
At Relay Specialties, logged IP addresses are periodically reviewed and analyzed in an effort to monitor, maintain, and effectively improve our website. This information is retained for no other purpose and is not shared outside of Relay Specialties.
The Relay Specialties website contains links to other websites, specifically franchised suppliers and business partners. Relay Specialties does not control or take responsibility for personal information collected on these sites nor is Relay Specialties responsible for the accuracy or the content, security or privacy practices of these sites.
During a website visit, Relay Specialties may ask a potential customer for contact information (email address, telephone number, fax number and/or addresses for shipping/billing). This information is submitted on a voluntary basis—and only with your approval.
Relay Specialties will ask you when we need information that personally identifies you or allows us to contact you. Usually this information is required when you request email newsletters, catalogs or when you purchase our products. We continually monitor our website for errors and if one occurs, information about your web browser may be collected to assist us in the correction process.
Generally, your name, shipping/mailing address, telephone number, email address and fax number are included in our customer file. This information is used to ensure and provide a quick, efficient flow of products and services to you. This shall also make our website easier for use by not requiring you to enter your information more than once.
Relay Specialties may use your mailing address to send the Relay Specialties catalog, or other printed matter to keep you updated on our most current products and services. Other periodicals, newsletters, or product roll outs may also be handled from time to time by direct mail activity.
Email addresses may be used to communicate information of interest to you about Relay Specialties. This includes Order Shipment/Tracking Information, Obsolete Part(s) Bulletins, Service Change Information and/or other Relay Specialties promotional emails.
Relay Specialties is under contract to provide point of sale information to many of its product suppliers for market research and payment of commission to the supplier's agents. Point of sale information is important for the enforcement of all expressed product warranties.
Customer information is also used for marketing and market research for Relay Specialties Inc. Relay Specialties or an authorized agent working for Relay Specialties may complete these activities. All customer information is kept confidential.
In keeping your personal information, we strictly protect the security of your personal information and carefully protect your data from loss, misuse, disclosure, alteration, destruction or unauthorized access.