RSI Legal

During a website visit, Relay Specialties may ask a potential customer for contact information (email address, telephone number, fax number and/or addresses for shipping/billing). This information is submitted on a voluntary basis—and only with your approval.


Relay Specialties will ask you when we need information that personally identifies you or allows us to contact you. Usually this information is required when you request email newsletters, catalogs or when you purchase our products. We continually monitor our website for errors and if one occurs, information about your web browser may be collected to assist us in the correction process.


Generally, your name, shipping/mailing address, telephone number, email address and fax number are included in our customer file. This information is used to ensure and provide a quick, efficient flow of products and services to you. This shall also make our website easier for use by not requiring you to enter your information more than once.


We may also use this information to contact you when you have received an error message while using our website so that we may help you resolve the problem.


This information may also be used for other purposes as outlined below.


Postal Addresses


Relay Specialties may use your mailing address to send the Relay Specialties catalog, or other printed matter to keep you updated on our most current products and services. Other periodicals, newsletters, or product roll outs may also be handled from time to time by direct mail activity.


You may elect to opt out of either of these uses of your mailing address by completing the "Opt Out Form."


Email Addresses


Email addresses may be used to communicate information of interest to you about Relay Specialties. This includes Order Shipment/Tracking Information, Obsolete Part(s) Bulletins, Service Change Information and/or other Relay Specialties promotional emails.


Email addresses are never rented, sold or traded to third parties.


Other Uses of Customer Information


Relay Specialties is under contract to provide point of sale information to many of its product suppliers for market research and payment of commission to the supplier's agents. Point of sale information is important for the enforcement of all expressed product warranties.


If you have an open account with Relay Specialties, credit and payment history may periodically be shared with inquiring credit reporting agencies.


Customer information is also used for marketing and market research for Relay Specialties Inc. Relay Specialties or an authorized agent working for Relay Specialties may complete these activities. All customer information is kept confidential.


Relay Specialties will share customer information with government agencies if requested and required by law.